Privacy Policy
Last updated: February 2026
Clean Wave ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clean-wave.ae and use our cleaning services.
1. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, email address, and phone number (via our contact form)
- Service preferences and messages you send us
- Communications via WhatsApp, phone, or email
Information collected automatically:
- Device type, browser type, and operating system
- Approximate geographic location (country/city level, derived from IP address)
- Pages viewed, time spent on site, and navigation patterns
- Referring website or source that brought you to our site
- Screen resolution and language preferences
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and booking requests
- Provide and improve our cleaning services
- Analyze website traffic and user behavior to improve our website
- Understand which services and content are most relevant to our visitors
- Ensure the security and proper functioning of our website
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. These are small text files stored on your device that help us analyze site usage.
Types of cookies we use:
- Essential cookies: Required for basic site functionality. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website using services like Google Analytics 4. These are only activated with your consent.
- Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are only activated with your consent.
When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept or decline non-essential cookies. You can change your preference at any time by clearing your browser cookies and revisiting the site.
4. Third-Party Services
We use the following third-party services that may collect data:
- Google Analytics 4: Web analytics service by Google LLC. Collects anonymized usage data. Google Privacy Policy
- Google Tag Manager: Tag management service by Google LLC. Manages tracking scripts on our website.
- Microsoft Clarity: Behavioral analytics service that provides heatmaps and session recordings to help us understand user interactions. Microsoft Privacy Statement
These services process data in accordance with their own privacy policies. Where possible, IP anonymization is enabled.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and business (e.g., email hosting, analytics)
- When required by law, regulation, or legal process
- To protect the rights, property, or safety of Clean Wave, our users, or the public
6. Data Retention
- Contact form data: Retained for as long as necessary to respond to your inquiry and provide services, then deleted.
- Analytics data: Retained for up to 14 months in Google Analytics, after which it is automatically deleted.
- Cookie consent preferences: Stored in your browser's local storage until you clear it.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to secure data in transit.
8. Your Rights
In accordance with the UAE Personal Data Protection Law (PDPL), you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Restriction: Request that we limit the processing of your data
- Objection: Object to the processing of your data for certain purposes
- Withdraw consent: Withdraw your consent for cookie tracking at any time by clearing your browser cookies
To exercise any of these rights, please contact us using the information below.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: info@clean-wave.ae
- Phone: +971 55 223 5121
- WhatsApp: +971 55 223 5121
- Location: Sharjah, United Arab Emirates